Five9 contract center architect

Dear candidate,

Hope you are doing well,,,we have openings for bangalore / Hyderabad / Pune Location.

Kindly find the job description.

• Five9 VCC / Intelligent CX Platform
• ACD, IVR, CTI, call flows, skill-based routing
• Five9 Studio / IVR scripting
• IVA / Intelligent Virtual Agent
• Omnichannel voice, chat, SMS, email, social
• Outbound campaigns / predictive dialing
• WFM/WFA, WEM, Quality Management
• CRM integration — Salesforce, ServiceNow, Dynamics 365, Zendesk, Oracle
• Five9 ADT / ADT+
• REST/SOAP APIs, webhooks
• JavaScript / HTML / CSS
• SSO, SAML, OAuth
• Cloud contact-center architecture and migration
• Legacy Avaya/Cisco/Genesys

Best Regards,

Jyothi