Five9 Consultant
Deloitte · Hyderabad · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Must Have Skills/Project Experience/Certifications:
- 3 - 9 years of hands-on experience in contact center engineering/development with at least 1–2 years hands-on with Five9.
- Strong experience with Five9 Studio/IVR and routing/ACD configuration (skills, queues, priority, agent states, campaigns).
- Hands-on experience building API-based integrations (REST, OAuth/token auth patterns), plus solid JSON/data mapping.
- Proficiency in at least one general-purpose language commonly used for integrations (e.g., JavaScript/TypeScript, Python, Java, C#) and writing maintainable, testable code.
- Experience with CRM integrations (Salesforce/Dynamics or similar) and common contact center patterns (screen pop, call logging, CTI).
- Working knowledge of telephony fundamentals (SIP, PSTN basics, call flows, DTMF, codecs concepts) sufficient to troubleshoot with telecom partners.
- Strong debugging skills across logs, API traces, and platform configuration; ability to translate business requirements into technical designs.
Good to Have Skills/Project Experience/Certifications:
- Five9 certifications (if available/active) or comparable CCaaS certs.
- Experience with WFO/WFM/QM integrations, speech analytics, or AI/IVA platforms.
- Data/BI skills: SQL, Power BI/Tableau, building KPI layers for contact center reporting.
- Experience with SSO/SAML, SCIM provisioning, and enterprise identity patterns.
- Prior work in regulated environments (HIPAA, PCI, SOX, CJIS) and secure SDLC.
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About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
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At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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