Fitness Cluster Manager

Job Title: Fitness Cluster Manager

Location: South Delhi

Employment Type: Full-Time (Work From Office)

Compensation: ₹50,000 – ₹70,000 per month (based on experience)

Work Location: In Person

About the Role

We are looking for an experienced and dynamic Fitness Cluster Manager to oversee the operations, performance, and growth of multiple fitness studios/centres within the pilates studios.

The ideal candidate must have a strong background in the fitness industry along with a recognized fitness industry certification. The candidate should have hands-on experience in managing fitness teams, trainers, studio operations.

Candidates with experience in established fitness and wellness organizations such as Cult.fit, Anytime Fitness, Gold's Gym, Fitness First, or reputed fitness/Pilates studios will be preferred.

Key Responsibilities

* Manage, mentor, and monitor fitness trainers, studio managers, and other operational teams.

* Track team performance, productivity, attendance, staffing.

* Conduct regular performance reviews and provide coaching, feedback, and CME learning and development plans for trainers.

* Support the recruitment, interviewing, selection, onboarding, and training of fitness professionals and operational staff.

* Ensure adequate trainer staffing and effective deployment across centres based on business requirements.

* Monitor class schedules, trainer utilization, capacity, and studio occupancy to maximize operational efficiency.

* Drive customer service excellence and ensure a premium member/client experience across all locations.

* Monitor customer feedback, complaints, retention, and service quality, and take corrective actions where required.

* Coordinate with senior management to develop and implement operational strategies, processes, and best practices.

* Conduct regular studio visits and audits to ensure compliance with company policies, operational standards, hygiene, and service protocols.

* Prepare and share regular performance and operational reports with management.

Must-Have Qualifications & Experience

* 8+ years of experience in the fitness industry, with significant experience in fitness centre/studio operations or team management.

* Mandatory: Recognized certification in the fitness industry such as Personal Training, Fitness Training, Sports Science, or an equivalent relevant certification.

* Strong hands-on understanding of fitness training, gym/studio operations, and fitness industry practices.

* Prior experience managing multiple fitness centres, studios, teams, or locations is highly preferred.

* Candidates from established fitness brands such as Cult.fit, Anytime Fitness, Gold's Gym, Fitness First, or reputed fitness/wellness organizations will be preferred.

What We Offer

* Opportunity to lead and manage multiple fitness centres and high-performing teams.

* Growth-oriented and collaborative work environment.

* Exposure to strategic fitness business management and operational decision-making.

Work Location: South Delhi | In Person