FIT-sales

Sales & Customer Engagement

• Contact prospective and existing customers to promote the company's travel products and services.
• Understand clients' travel requirements, preferences, budget, and expectations.
• Prepare customized travel itineraries and competitive quotations based on client requirements.
• Convert enquiries into confirmed bookings and achieve assigned monthly sales targets.
• Build strong relationships with clients to encourage repeat business and referrals.
• Follow up with customers on quotations and pending bookings.

Travel Planning & Operations

• Manage end-to-end FIT travel operations from enquiry to completion of travel.
• Coordinate with hotels, transport providers, airlines, activity providers, and other travel vendors to secure bookings and confirmations.
• Collect customer payments and ensure timely processing of all applicable charges and fees.
• Monitor ongoing trips and provide prompt assistance for schedule changes, emergencies, cancellations, or other travel-related issues.
• Handle amendments and customer complaints professionally while ensuring customer satisfaction.
• Maintain regular communication with clients before, during, and after travel to ensure a smooth travel experience.

Vendor & Internal Coordination

• Develop and maintain strong relationships with hotels, destination management companies (DMCs), transport providers, and other travel partners.
• Negotiate with vendors to obtain the best possible rates and services.
• Work closely with the Sales, Product, Visa, Ticketing, and Operations teams to ensure smooth execution of travel plans.
• Ensure vendor confirmations and service delivery are obtained within the required timelines.

Documentation & Administration

• Maintain accurate customer records, booking details, payment information, and operational updates in the company's CRM/system.
• Ensure all travel documents are complete, accurate, and delivered before departure.
• Maintain proper documentation for bookings, invoices, supplier confirmations, and customer correspondence.
• Prepare operational and sales reports as required by management.

Compliance & Quality

• Ensure all bookings comply with company policies, operational procedures, and contractual agreements.
• Maintain high standards of customer service and quality throughout the customer journey.
• Identify operational issues proactively and implement timely resolutions.
• Stay updated on travel destinations, products, visa requirements, supplier policies, and industry trends.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Customer-focused with excellent relationship management skills.
• Strong organizational and time management skills.
• Ability to multitask and work under pressure.
• Problem-solving and decision-making skills.
• Good knowledge of domestic and international travel destinations.
• Proficiency in Microsoft Office and CRM/travel booking systems.
• Attention to detail and accuracy in documentation.

Qualifications

• Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Minimum 13 years of experience in FIT Sales and/or Travel Operations (preferred).
• Freshers with excellent communication skills and a strong interest in travel may also apply.

Preferred candidate profile