First Responder Intern

Job Summary

Heart It Out is a mental health and well-being initiative that is committed to making mental healthcare accessible to 1.5 billion people across India. Our therapeutic services, products, and events are carefully curated to cater to the communitys mental health care needs and concerns.

Responsibilities

• Be the first point of contact for people reaching out to Heart It Out for support across multiple platforms.
• Support the team at Heart It Out to improve and maintain timely communications.
• Follow up with clients for payments, tracking offline appointments and updating invoices.
• Handle refund, session rescheduling, session booking, sharing links.
• Delegate work to respective departments based on outbound communications.
• Provide a kind and non-judgmental space to people who are reaching out to Heart It Out seeking mental health care and services.
• Track all communications on phone, WhatsApp and Google My Business.
• Answer queries related to session, therapists available, their profile and support with booking.
• Checking and follow ups for cart abandonments.

Requirements

• This role is open to Psychology Graduates and Masters degree holders who are passionate about making lives easier for those coping with mental health concerns.
• The ideal candidate has excellent multitasking skills, good time management skills and pays great attention to detail.
• The ideal candidate is passionate about working in the mental health care space.
• We appreciate individuals who can take on initiative and responsibility.

Qualifications

• The ideal candidate is a great communicator, presentable and most importantly an empathetic human being.
• Being non-judgemental and professionalism are much appreciated.
• We welcome openness to failure - for there is no better teacher!

Job Details

• Role: First Responder Intern
• Location: Bengaluru
• Working hours: 8 hours per day, 5 days a week, with rotational shifts and weekly rotational offs
• Timings: 8am-4pm or 1:30pm-9:30pm
• Duration: 6 months

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.