Fire Alarm Service Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Fire Alarm Service Supervisor based in the United States.

This role offers the opportunity to lead service operations that protect critical systems, facilities, and communities. You will oversee field teams, drive customer satisfaction, and ensure high-quality delivery of fire alarm and life safety services. Working at the intersection of technical expertise, team leadership, and operational management, you will help deliver reliable solutions for customers. The position combines hands-on industry knowledge with resource management, financial oversight, and continuous improvement. You will play a key role in developing service teams while maintaining strong standards for safety, quality, and customer experience. This is an ideal opportunity for an experienced fire alarm professional who enjoys mentoring others and driving operational success. You will join a collaborative environment focused on growth, accountability, and delivering meaningful results.

Accountabilities:: As a Fire Alarm Service Supervisor, you will manage service operations, support field teams, and ensure successful delivery of customer commitments. You will balance technical expertise, leadership, and business responsibilities to improve service performance, customer satisfaction, and operational efficiency.

Oversee the execution of customer service programs, time and material work, parts sales, and related service activities.

Manage service resources, costs, safety standards, quality assurance, and customer satisfaction across assigned operations.

Supervise field specialists, service specialists, coordinators, inspectors, and other service personnel.

Support team development by providing guidance, coaching, mentorship, and leadership to service employees.

Monitor service delivery performance and identify opportunities to improve operational processes and customer outcomes.

Manage financial performance through cost control, margin analysis, and resource planning.

Apply project management practices within technical service environments, including fire alarm, building automation, and electronic security systems.

Support the growth and expansion of service offerings within the local market.

Perform additional operational duties and responsibilities as needed.

Requirements:

The ideal candidate is an experienced fire alarm service professional with strong leadership skills and the ability to manage technical teams while maintaining excellent customer relationships. You should be comfortable balancing field operations, financial responsibilities, and team development in a fast-paced environment.

College degree, trade school education, or equivalent professional experience.

3+ years of experience in fire alarm field service.

Experience leading, supervising, or mentoring a small technical team.

Experience in industries such as fire alarm and life safety, electronic systems, building automation, healthcare technology, or related technical environments.

Strong leadership abilities with a focus on coaching, accountability, and team development.

Advanced financial analysis skills, including cost control and gross margin understanding.

Strong project management capabilities in a technical service environment.

Proficiency with Microsoft Office tools, including Outlook, Project, Excel, Word, and PowerPoint.

Strong communication skills with the ability to work effectively with customers, colleagues, and field teams.

NICET certification, EST certification, or similar industry credentials are preferred.

Valid driver’s license required.

Benefits:

Competitive compensation range of $40–$46 per hour.

Medical, dental, and vision insurance plans.

Life insurance and disability coverage.

401(k) plan with company matching contributions.

Paid time off starting at 13 days annually.

10 company holidays and additional company wellness days.

Paid parental leave.

Wellness program and colleague assistance program.

Tuition reimbursement opportunities.

Vehicle reimbursement plan or company vehicle options.

Cell phone reimbursement where applicable.

Corporate social responsibility day.

Supportive, inclusive workplace culture focused on professional growth and development.

Opportunity to lead impactful service operations within a global technical organization.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1