Finastra Fusion Trade Innovation Application Support Specialist

Job Description:

Job Title: Finastra Fusion Trade Innovation Application Support Specialist

Location: Fujairah, UAE

Domain: Banking domain

Experience Required

• 4-7 years of experience in application support for Fusion Trade Innovation

About the Role

We are looking for a hands-on Application Support Specialist with strong operational experience supporting Fusion Trade Innovation (FTI) from Finastra. The role focuses on day-to-day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem.

Key Responsibilities

Application Support & Operations

• Provide L2/L3 production support for Fusion Trade Innovation
• Monitor system health, logs, batch jobs, and transaction processing
• Investigate and resolve application incidents, defects, and user-reported issues
• Coordinate with infrastructure, database, and business teams for issue resolution
• Maintain SLAs and ensure system availability
• Performance Management
• Monitor application and server performance metrics
• Identify bottlenecks and implement optimization measures
• Support capacity planning and system tuning
• Analyze logs and performance reports for proactive issue prevention
• Server & Application Housekeeping

Perform regular housekeeping activities including:

• Log maintenance and cleanup
• File system and storage monitoring
• Archiving and data maintenance
• Batch job monitoring and scheduling
• Ensure environment stability across DEV, UAT, and PROD
• Patch Management & Administration
• Plan, coordinate, and apply product patches and upgrades
• Perform pre- and post-deployment validation
• Manage application configuration, parameters, and environment settings
• Support release deployments and rollback procedures
• Maintain system documentation and operational runbooks

Required Technical Skills

• Strong hands-on experience supporting Fusion Trade Innovation in production environments
• Experience in:
• Application administration and environment management
• Performance monitoring tools and log analysis
• Linux/Unix server environments
• Database querying (Oracle / SQL)
• Job scheduling and batch processing
• Understanding of deployment processes and patch management lifecycle
• Familiarity with system integration touchpoints and interfaces

Functional Knowledge

• Basic to intermediate understanding of Trade Finance operations
• Awareness of transaction lifecycle within trade processing systems
• Understanding of production support best practices in banking environments

Qualifications

• Bachelor's degree in Computer Science, IT, or related discipline
• 4+ years of application support experience in banking or financial services
• Experience supporting mission-critical enterprise applications

Preferred Skills

• Experience in Trade Finance platforms or banking product support
• Exposure to monitoring tools (e.g., application performance monitoring solutions)
• Strong troubleshooting and root-cause analysis capability
• Experience working in ITIL-based support environments

Soft Skills

• Strong analytical and problem-solving ability
• Clear communication and incident coordination skills
• Ability to work in shifts / on-call support model
• Organized and process-driven approach to operations