Financial Services Process Quality Auditor - Bangalore/Pune Location

Role & responsibilities

Evaluate voice interactions against strict scorecards for accuracy, empathy, tone, and compliance.
Investigate quality failures to uncover systemic issues and drive proactive solutions.
Partner with QA peers, Training, and Operations leadership for consistent evaluations.
Identify recurring error patterns to recommend targeted refresher modules and coaching.
Monitor core indicators including CSAT, QA scores, First-Contact Resolution (FCR), and compliance adherence.

Preferred candidate profile

Location: Pune / Bangalore
Work Shift: US Time Shift
Experience Required: 3+ years in total
Education: Graduates can apply.

Hands-on experience in voice auditing / call quality monitoring
Experience in Financial services/finance domain
Decent communication skills.
Flexibility for US shifts.

https://lnkd.in/p/djbbF5Wz