Financial Services Manager

Position: Manager Financial Services

Organization: CSC e-Governance Services India Limited

CSC e-Governance Services India Limited is a Special Purpose Vehicle (SPV) under the Ministry of Electronics & IT. It serves as a key implementation agency for the Digital India programme, delivering Government-to-Citizen (G2C) services, digital literacy, and financial inclusion through a network of over 5.8 lakh CSC centres across the country.

Website: https://cscspv.in/index.html

Department: Financial Services

Location: Bhopal, Madhya Pradesh

Exp: 5 7 years of experience in BFSI, fintech, banking, financial services, CSC, digital services, or a related sector.

Job Summary

We are looking for a Manager – Financial Services to drive, manage, and grow CSC’s financial and digital services across Madhya Pradesh. The role will have state-level responsibility for Mutual Funds, PAN Services, ITR & GST, Courier, and BBPS, with a strong focus on business growth, VLE activation, service performance, district-level coordination, and operational excellence.

The incumbent will work closely with District Managers, SPMs, VLEs, Head Office teams, and service partners to achieve business targets, improve service adoption, resolve operational issues, and strengthen the overall performance of Financial Services in the state.

Key Responsibilities

1. Business Development & Service Growth

• Drive state-level business growth across Mutual Funds, PAN, ITR & GST, Courier, and BBPS services.
• Set service-wise and district-wise targets and monitor achievement.
• Identify new business opportunities and develop strategies to increase VLE and customer adoption.
• Develop action plans for low-performing districts and VLEs.
• Plan and execute state-level campaigns, business drives, and promotional initiatives.

2. VLE & Channel Management

• Drive activation and engagement of VLEs across Madhya Pradesh.
• Monitor VLE-wise, district-wise, and service-wise performance.
• Work with District Managers and SPMs to improve productivity and transaction volumes.
• Conduct regular training, awareness, and process-update sessions for VLEs.
• Address VLE-related operational and service issues and ensure timely resolution.

3. Mutual Fund Services

• Drive Mutual Fund business through the CSC VLE network.
• Promote SIP, lump-sum investments, and other applicable investment products.
• Monitor customer acquisition, transactions, and VLE productivity.
• Support VLEs in customer onboarding, KYC, and transaction-related processes.
• Coordinate with Mutual Fund partners for operational and technical issues.

4. PAN Services

• Drive PAN application volumes and PAN service activation across the state.
• Monitor new PAN, correction, objection, rejection, and pending applications.
• Coordinate with VLEs, District Managers, SPMs, and PAN service providers.
• Resolve operational and technical issues related to PAN services.
• Coordinate with Protean and UTIITSL for service-related matters.
• Conduct PAN service training and awareness programs for VLEs.

5. ITR & GST Services

• Drive ITR filing and GST services through the VLE network.
• Monitor district-wise and VLE-wise business performance.
• Support VLEs in customer onboarding and service delivery.
• Conduct training and awareness programs on ITR and GST services.
• Track pending cases and coordinate for timely resolution.
• Coordinate with service partners and internal teams for operational and technical support.

6. Courier Services

• Drive adoption and transaction growth of Courier Services through VLEs.
• Monitor district-wise performance and identify growth opportunities.
• Coordinate with courier partners on booking, delivery, and operational issues.
• Resolve VLE and customer complaints related to courier services.
• Plan promotional activities to increase service utilization.

7. BBPS Services

• Drive BBPS transactions through the CSC VLE network.
• Promote bill payment services including electricity, water, mobile, DTH, gas, insurance, and other available categories.
• Monitor transaction volumes, active VLEs, and district-wise performance.
• Identify low-performing areas and implement corrective action plans.
• Coordinate with service partners for failed, pending, disputed, and technical transactions.

8. MIS, Analytics & Performance Monitoring

• Prepare and review daily, weekly, and monthly MIS and dashboards.
• Analyze service-wise, district-wise, and VLE-wise performance.
• Track targets, achievements, active VLEs, transaction volumes, and revenue/business indicators.
• Present performance updates and key action points to senior management.
• Maintain accurate performance data and ensure timely reporting.

9. State-Level Coordination & Operations

• Conduct regular performance review meetings with District Managers and SPMs.
• Coordinate with Head Office, service partners, technology teams, and other stakeholders.
• Monitor implementation of new services, processes, and campaigns across the state.
• Escalate critical operational and technical issues and ensure timely closure.
• Ensure adherence to defined processes, service guidelines, and compliance requirements.

Candidate Profile

• Graduate in any discipline; MBA/PGDM will be an advantage.
• 5 – 7 years of experience in BFSI, fintech, banking, financial services, CSC, digital services, or a related sector.
• Experience in state-level or multi-district operations preferred.
• Experience in managing VLEs, channel partners, field teams, or distribution networks will be an advantage.
• Strong understanding of digital financial services and business development.
• Strong knowledge of MS Excel, PowerPoint, MIS, dashboards, and data analysis.
• Excellent communication, coordination, and stakeholder-management skills.
• Strong sales, business-development, and target-oriented approach.
• Good problem-solving and analytical capabilities.
• Ability to manage multiple services, stakeholders, and priorities simultaneously.

Key Competencies

Financial Services | Mutual Funds | PAN Services | ITR & GST | BBPS | Courier Services | VLE Management | State Operations | Business Development | Sales & Target Management | MIS & Analytics | Channel Management | Training & Development | Stakeholder Management | Customer Service | MS Excel | Problem Solving