Financial Counselor - Front Office
Max Healthcare · Noida · onsite · Posted 1d ago
Undisclosed0–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process.
- To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.
- To effectively implement policies, procedures through Front Office personnel.
- To daily supervise front office services and staffing.
- To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
- To ensure efficient functioning of Front Office personnel/ processes/ systems.
- To ensure FO Team awareness and readiness for emergency patient handling roles.
- To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
- To coordinate with medical staff and other departments on behalf of Front Office Team.
- To conduct coordinate training programs for front office team.
- To be well groomed, punctual adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental occupational issues policies of the respective area.
- To comply with patient safety policy.
- To ensure safe utilization of equipment and proper waste disposal system.
- MCI, hospital and nursing homes.
Page BreakPage BreakIV. KEY PERFORMANCE INDICATORS- IPD Bill dispatch TAT within 4 days in 90% cases.
- Estimate Accuracy.
- PHP TAT as per the standards laid down in IMS NABH Process in 90% cases.
- 95% Compliance with planned training by the department.
- Less than 1% error in billing and payment recovery
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experiencecustomer satisfactionDisaster managementmedical staffTelecommunicationService qualitycounselortraining programsHospitaldiagnosticpatient safetyIpdIMSPHPcompliancedispatch
About Max Healthcare
Max Healthcare
Healthcare
15.1k+
employees
2001
25 years old
Delhi/NCR, New Delhi
India
About
Max Healthcare is Indias leading providers of world class healthcare services.
Industries
HealthcareHealthcare / Pharma
Employee ratings
3,169 reviews
4.0/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
Salary330Work Environment283Learning185Senior Management173Work Culture146
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