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Role & responsibilities

The Finance Applications Support will have the responsibility to provide 1st & 2nd level support for the group Finance applications to the Finance Community and worldwide users. In addition to the support role, the role includes active participation to migration or new implementation projects of finance ERP.

Provide 1st & 2nd level support on ERP Microsoft Dynamics NAV & Business Central (NAV)
Analyse issues, investigate and resolve problems and incidents
Provide functional support on SAP Business Planning and Consolidation (SAP BPC)
Participate to new implementation projects on ERP & Business Intelligence (BI) tools
Collaborate with Finance Systems Team on migration projects
Update Support knowledge base (Cotecnet How to for NAV & SAP BPC), document operating procedures, processes, guidelines

Preferred candidate profile

Accounting and/or IT degree or certification
Minimum 2 years experience in handling applications support tasks with an ERP
Experience as a user of one ERP or Accounting software, preferably Microsoft Dynamics NAV
Fair knowledge of Microsoft Excel and MS Office Suite (Word, PPT)
Knowledge of any ticketing tool

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