Finance Collector Professional
UPS Supply Chain Solutions · Pune · onsite · Posted 50d ago
Undisclosed0–1 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly.
In carrying out these duties this individual will draw on his/her previous AR Billing experience.
The specialist must comply with the established UPS policies and procedures.
Job Duties and Responsibilities - Identifies and resolves basic and routine issues impacting payment
- Overcomes customer objections concerning payments and assists them in understanding their account terms
- Utilizes payment options and negotiates payment arrangements
- Follows prescribed escalation procedures
- Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
- Submits recommendations to write-off account balances
- Monitors and maintains assigned queue of customer accounts
- Keeping and improving customer relations
- Prepare publish reports to senior management as required
- Carry out exceptional coordination with various departments to ensure great customer experience
- Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
- Excellent analytical and problem resolution skills
- Desire to work in a position requiring extensive phone and email communication
- Ability to work in a highly measured, fast-paced, production environment
- Working knowledge of MS Office and databases
- Bachelors degree
- Prior inbound/outbound calling experience - preferred
- Accounts Receivable, Collections Billing knowledge REQUIRED
- Comfortable to work in any shift timings as per process requirements
Employee Type: Permanent
Sourced from naukri
Skills
Customer ExperienceOutboundProblem ResolutionCustomer BillingAccounts ReceivableCommunication Skillsinboundfinanceinbound/outbound calling
About UPS Supply Chain Solutions
UPS Supply Chain Solutions
Logistics
375
employees
2002
24 years old
Alpharetta, GA, United States
United States
₹8.2L PA avg
Avg at UPS Supply Chain Solutions
About
UPS Supply Chain Solutions offers comprehensive logistics and transportation services, enhancing supply chain efficiency across multiple industries worldwide.
Industries
Logistics
Employee ratings
10 reviews
3.7/ 5
Culture
3.0
Career growth
2.9
Work-life
3.7
Employees rate it well for
Compensation & Benefits37Overall Company37
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