Finance & Accounting Process Manager

About the role

You will run a finance operation on behalf of an enterprise client - invoice processing, reconciliation and month-end close, executed as governed workflows. These are processes where a wrong entry has a downstream cost, and the quality standard sits at 99.97%.

• Own delivery for a finance and accounting process: accuracy, turnaround and the client SLA.
• Run accounts payable and receivable work end to end - validation, matching, reconciliation and posting for payment.
• Hold the control environment: maker-checker, exception handling, audit trail and escalation paths.
• Lead and develop a process team, including reviewers and new joiners.
• Report on performance to the client and act on the causes behind an exception trend, not only the exceptions.

• Experience running an accounts payable, accounts receivable or record-to-report process, including time managing a team.
• A working grasp of accounting fundamentals and of what a control actually protects against.
• Experience in a BPM, shared-services or outsourced-delivery environment working to a client SLA.
• A degree in commerce, accounting, finance or a related field; a professional qualification such as CA Inter, CMA, MBA (Finance) or equivalent is welcome but not required.
• Helpful, not required: exposure to intelligent document processing or finance automation.

Full time, on site at the delivery centre listed above. Standard working hours, with shift cover arranged within the team where a client programme runs to a different timezone.

DesiCrew has run high-stakes AI and enterprise operations from small-town and rural India since 2007. More than 2,000 people work across our delivery centres, 68% of them women - roughly twice the industry average - and 49% the sole earner in their family. We are ISO 9001, ISO 27001 and ISO 42001 certified and a Great Place to Work.

We hire for aptitude and train for the rest. DTOUCH, our in-house learning platform, has delivered more than 5,000 certifications and 1,200 AI-certified professionals, and training continues well past onboarding.