Finacle Support Lead II - Production Support
UST Global · Mumbai · onsite · Posted 30d ago
Undisclosed7–9 yrsfulltimeSourced from
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About this role
Finacle L2 Support Engineer
Experience: 6 to 8 Years
Location: Vashi, Navi Mumbai
Key Responsibilities Location: Vashi, Navi Mumbai
- Provide Level 2 (L2) support to the Banks IT team and end users for the Finacle 10.x application.
- Troubleshoot and resolve custom and product-related issues with strong debugging and analysis capabilities.
- Deliver front-end and back-end support for CRM modules, account modules (SB, CA, CC, OD, LA), and Loans & Advances.
- Classify incidents accurately as data-related, product-related, or customization-related issues.
- Ensure timely resolution and closure of support tickets within defined SLA timelines.
- Analyze recurring issues and implement permanent solutions across Finacle modules.
- Publish daily ticket status and incident reports to stakeholders.
- Handle minor customization fixes and support enhancements within the Finacle environment.
- Maintain strong knowledge of Finacle services, architecture, and application environments.
- Generate business and operational reports using SQL as per banking requirements.
- Support End of Day (EOD) and Beginning of Day (BOD) activities, including issue resolution through log analysis and backend troubleshooting.
- Share daily EOD/BOD status reports and checklists with all relevant stakeholders.
- Provide support for EOD/BOD batch processing and financial year-end activities.
- Manage and support customized Finacle modules and integrations.
- Troubleshoot and resolve NEFT, RTGS, and payment processing-related issues.
- Provide backend support for production issues, user queries, and operational incidents.
- Analyze ATM and other delivery channel logs to ensure seamless transaction processing.
- Be flexible to work in rotational shifts as required.
- Support Trade Finance operations and related Finacle functionalities.
- Hands-on experience with Finacle Core Banking Application (10.x).
- Strong knowledge of Retail Banking and Core Banking Operations.
- Excellent debugging and troubleshooting skills.
- Experience in SQL and database querying.
- Knowledge of Finacle customization and configuration.
- Expertise in EOD/BOD processes and batch monitoring.
- Understanding of payment systems such as NEFT and RTGS.
- Familiarity with delivery channels, ATM/FI log analysis, and production support.
- Exposure to Trade Finance modules will be an added advantage.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmBatch processingBatch MonitoringFinacle Core BankingintegrationsDatabase QueryingFinaclecustomizationBankingDebugging and troubleshootingdebuggingFinacle 10Architecturebanking operationsfinanceBackend Support
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UST Global
IT Services & Consulting
14.0k+
employees
1999
27 years old
Aliso Viejo, California
US
₹12.9L PA avg
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