Finacle Lead II - Production Support
UST Global · Mumbai · onsite · Posted 29d ago
Undisclosed7–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Finacle L2 Support Engineer
Experience: 6 to 8 Years
Location: Vashi, Navi Mumbai
Key Responsibilities Location: Vashi, Navi Mumbai
- Provide Level 2 (L2) support to the Banks IT team and end users for the Finacle 10.x application.
- Analyze, troubleshoot, and resolve custom as well as product-related issues with strong debugging expertise.
- Deliver backend and frontend support across CRM, Accounts (SB, CA, CC, OD, LA), Loans, and Advances modules.
- Identify and classify issues as data-related, product-related, or customization-related, and ensure timely resolution.
- Ensure all incidents and service requests are addressed and closed within defined SLA timelines.
- Analyze recurring issues, identify root causes, and implement permanent resolutions within Finacle modules.
- Publish and communicate daily ticket status reports to stakeholders.
- Handle minor customization enhancements and fixes within the Finacle environment.
- Demonstrate strong understanding of Finacle services, architecture, and application environment.
- Generate reports and extract data using SQL based on business and operational requirements.
- Perform EOD/BOD support activities, including log analysis, error troubleshooting, and issue resolution.
- Share daily EOD/BOD status and checklist updates with relevant stakeholders.
- Provide support for EOD/BOD batch processing and financial year-end activities.
- Manage and support customized modules and enhancements within the Finacle ecosystem.
- Resolve issues related to NEFT, RTGS, and other payment processing channels.
- Provide backend support for operational and business queries.
- Analyze and monitor delivery channel logs, including ATM and FI integrations, ensuring uninterrupted operations.
- Work in rotational shifts and provide support during critical business operations.
- Support Trade Finance processes and related application issues.
- Finacle 10.x Application Support
- Finacle L2 Production Support
- SQL and Database Querying
- Incident and Problem Management
- EOD/BOD Operations Support
- NEFT/RTGS Payments Support
- Debugging and Root Cause Analysis
- Finacle Customization Support
- Banking and Core Banking Operations
- Trade Finance Domain Knowledge
- SLA Management and Stakeholder Communication
- Delivery Channel Support (ATM/FI Integrations)
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
L2 SupportcrmBatch processingintegrationsDatabase QueryingFinacleL2 Production SupportcustomizationBankingApplication SupportdebuggingFinacle 10ArchitectureBusiness Operationsbanking operationsfinanceBackend Support
About UST
UST Global
IT Services & Consulting
14.0k+
employees
1999
27 years old
Aliso Viejo, California
US
₹12.9L PA avg
Avg at UST
About
UST helps the world's best organizations succeed through digital transformation, crafting disruptive solutions and strategies bringing our clients vision to life.
Industries
IT Services & ConsultingManufacturing
Employee ratings
0 reviews
3.7/ 5
Employees rate it well for
Work-Life Balance38Company Culture37
Find them on