Finacle L2 Support Engineer

Finacle L2 Support Engineer

Experience: 6-8 Years
Location: Navi Mumbai

We are seeking a Finacle L2 Support Engineer with strong expertise in Finacle Core Banking support, troubleshooting, and production support operations.

Key Responsibilities:

• Provide L2 support for Finacle 10.x applications, supporting IT teams and end users.
• Analyse, troubleshoot, and resolve application, product, data, and customization-related issues within SLA.
• Support CRM, CASA (SB/CA), CC, OD, Loan and Advances modules.
• Handle backend and frontend issue resolution, including minor customizations.
• Support EOD/BOD activities, batch processing, financial year-end operations, and related issue management.
• Monitor application logs, services, and interfaces to ensure smooth operations.
• Generate reports and business data using SQL as per requirements.
• Manage NEFT, RTGS, and payment-related issues.
• Analyse ATM and other delivery channel logs to ensure uninterrupted transaction processing.
• Publish daily ticket status updates and drive permanent fixes for recurring issues.
• Maintain system stability, documentation, and operational checklists.
• Participate in shift-based support operations.

Required Skills:

• Hands-on experience in Finacle 10.x production/application support.
• Strong debugging and root cause analysis skills.
• Good knowledge of banking operations, loans, deposits, and CRM modules.
• SQL proficiency for data extraction and analysis.
• Experience in incident, problem, and change management.
• Understanding of Finacle services, interfaces, EOD/BOD processes, and payment systems.
• Exposure to Trade Finance modules is preferred.
• Strong communication and stakeholder management skills.

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