FIKYC JP - Manager [Client Outreach]

Job Summary

Position: Know Your Customer [KYC] Client Outreach Team Leader/Manager

Location: Bangalore, India

Legal Entity: MUFG Global Service - India

The Opportunity:

• The role encompasses several tasks involving KYC analysis across multiple business lines, training the team on KYC and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered.
• Monitoring and reporting performance to the management based on agreed timescales.
• This role also involves liaising with the Clients Business partners as well as colleagues and senior onshore partners thus ensuring timely resolution of queries.

What you will do

Client Outreach Relationship Management

• Serve as the primary point of contact for Clients regarding KYC and regulatory documentation requirements.
• Manage end-to-end Client Outreach activities for New Client Onboarding, Periodic Reviews, Remediation programs and Trigger Events.
• Develop and execute outreach strategies to obtain required documentation within internal/ regulatory timelines.
• Build and maintain strong relationships with Clients, Group Relationship Managers, Relationship Managers and Business Stakeholders to facilitate documentation collection.
• Conduct follow-ups through calls, emails, and meetings to ensure timely submission of outstanding requirements.

Client Onboarding, KYC Review and Remediation Management

• Coordinate Client Onboarding, KYC Periodic Reviews and Remediation activities for corporate, institutional, financial institution, and commercial banking clients.
• Review document requirements and communicate clear guidance to Clients.
• Track documentation progress and resolve bottlenecks to prevent SLA breaches.
• Escalate overdue cases and critical issues to appropriate Stakeholders.
• Support Low/ Medium/ High risk Client reviews and Anti-Money Laundering [AML] / KYC - Customer Due Diligence (CDD)/ Enhanced Due Diligence (EDD) requirements.

Regulatory Compliance Risk Management

• Ensure compliance with AML/ KYC [CDD, EDD, Sanctions, CBDDQ, Beneficial Ownership, etc.] regulations.
• Identify and escalate potential Financial Crime risks and regulatory concerns to the relevant Stakeholders timely.
• Ensure completeness and accuracy of Client documentation before submission for KYC production team s review.
• Support audit, compliance testing, and regulatory examination requests.
• Maintain adherence to internal policies, procedures, and risk frameworks.

Stakeholder Management

• Partner with Group Relationship Managers, Relationship Managers, Financial Crime Compliance Office, KYC Production and Onshore teams.
• Facilitate regular meetings to discuss aging cases, escalations, and New Client Onboarding, Periodic Review and Remediation progress.
• Communicate status updates and key risks to senior management proactively.
• Support Production team and other Business Units in understanding regulatory requirements and outreach strategies.

Performance Monitoring Reporting

• Monitor outreach effectiveness and case progression against defined KPIs and SLAs.
• Prepare management reports, dashboards, and metrics on: Documentation completion rates, Outreach success rates, Aging cases, SLA adherence and Escalation trends
• Analyze root causes of delays and recommend corrective actions.

Process Improvement

• Identify opportunities to streamline Outreach processes and improve Client experience.
• Support automation initiatives and workflow enhancements.
• Develop best practices and standard operating procedures by liaising with Process Excellence function
• Participate in regulatory change initiatives and implementation projects.

Team Leadership

• Provide guidance and mentoring to Outreach Specialists/ Analysts.
• Support training and knowledge sharing initiatives.
• Drive performance management and quality standards within the team.
• Assist in resource planning and workload allocation.