Field Trainer

Roles and Responsibilities :

• Design and deliver customer service training programs to enhance employee performance and improve customer satisfaction.
• Conduct needs assessment, analyze training requirements, and develop customized solutions using OJT (On-the-Job Training) methodology.
• Provide soft skills training to employees on communication, conflict resolution, teamwork, and other relevant topics to drive business results.
• Evaluate the effectiveness of training programs through feedback mechanisms and make recommendations for improvement.

Job Requirements :

• 4-6 years of experience in behavioural training, customer service training or related fields.
• Strong understanding of training need analysis (TNA) principles to identify gaps in employee skills.
• Experience with product training is an added advantage.