Field Technician
ACT Fibernet · Bengaluru · onsite · Posted 46d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
This job is provided by apna.co 1. Assume overall responsibility for ensuring 99.99% Customer Uptime
- Ensure that the switches in the network are maintained as per norms
- Ensure support for timely connectivity for all the cross functional teams
- Maintain the network database and submit the required report to the reporting manager on regular
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through relevant application and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if
- 100% compliance on safety and cardinal rules
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service
Sourced from foundit
Skills
process adherence
About ACT Fibernet
ACT Fibernet
Telecom
7.4k+
employees
2008
18 years old
Bangalore / Bengaluru, Karnataka
India
₹4.7L PA avg
Avg at ACT Fibernet
About
ACT Fibernet is a prominent provider of broadband and digital TV services in India, aiming to transform home entertainment and education through cutting-edge technology.
Industries
TelecomInternet
Employee ratings
10 reviews
3.9/ 5
Culture
3.4
Career growth
3.2
Work-life
3.6
Employees rate it well for
Overall Company39Company Culture38
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