BHOPAL · FULLTIME
Field Technician - Customer Service
Solarium Green Energy LLP.
Bhopal · onsite · Posted 4d ago
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Undisclosed1–6 yrsfulltimeBhopal
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Section · 01
About this role
Field Technician - Customer Service Job Summary
We are looking for a Field Technician to join our customer service team. The technician will be responsible for visiting customer sites, understanding and diagnosing technical issues, performing troubleshooting and basic repairs, and ensuring timely resolution of customer queries related to rooftop solar systems.
Key Responsibilities - Visit customer sites to inspect and resolve technical complaints.
- Diagnose issues related to solar PV systems, inverters, wiring, AC/DC systems, meters, and monitoring devices.
- Perform troubleshooting, testing, and basic repair/replacement activities.
- Check system performance and identify the root cause of customer complaints.
- Coordinate with the technical/ONM team for issues requiring further technical support.
- Ensure customer complaints are resolved within the defined TAT/SLA.
- Explain the issue and resolution clearly to customers.
- Maintain proper records of site visits, issues identified, actions taken, and resolution status.
- Capture required site photographs and technical readings during visits.
- Escalate major or recurring technical issues to the concerned team.
- Follow all safety procedures while working at customer sites.
- Ensure proper handling of tools, equipment, and spare parts provided for field work.
- ITI / Diploma in Electrical / Electronics / Solar / related technical field.
- 1-3 years of experience in electrical, solar, inverter, or field service operations.
- Basic understanding of rooftop solar systems and electrical equipment.
- Ability to use basic electrical testing tools such as a multimeter and clamp meter.
- Good troubleshooting and problem-solving skills.
- Comfortable travelling to customer locations.
- Good communication and customer-handling skills.
- Valid two-wheeler driving licence.
Experience in:
- Rooftop Solar Installation & Maintenance
- Solar Inverter Troubleshooting
- AC/DC Electrical Systems
- Solar Monitoring Portals
- Customer Complaint Resolution
- Field Service Operations
- Customer complaints resolved within TAT
- First-time resolution rate
- Number of customer visits completed
- Repeat complaint rate
- Customer satisfaction
- Quality and accuracy of service reports
- Timely escalation of unresolved issues
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactionMultimetersite visitsPVelectrical testingelectrical systemsCustomer QueriesCustomer Complaintscomplaint resolutionSLAField ServiceElectrical Equipmentoperationsmaintenance
Section · Company
About Solarium Green Energy LLP.
Solarium Green Energy LLP.
Power
375
employees
Ahmedabad
IN
₹5.2L PA avg
Avg at Solarium Green Energy LLP.
About
Solarium Green Energy LLP manufactures solar PV modules and provides turnkey solar solutions. Solarium Green Energy LLP is a company that specializes in the manufacturing of solar PV modules and providing turnkey solar solutions. The company offers a wide range of solar energy services, including the installation of solar panels and solar inverters. They also manufacture monocrystalline solar panels. Solarium Green Energy LLP is known for its innovative designs, such as a 104KW Solar rooftop capacity that can reduce electricity consumption by up to 90%. The company also provides an energetic environment for learning, development, and growth in the field of solar energy.
Industries
Power
Employee ratings
10 reviews
3.7/ 5
Culture
3.8
Career growth
3.1
Work-life
3.9
Employees rate it well for
Work-Life Balance39Skill Development37
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