Field Technical Support
Indigo Partners · Mumbai · onsite · Posted today
₹8.0L - ₹10.0L PA3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Attend field complaints based on customer calls and resolve product issues;
- Coordinate with HO for RCA and permanent solutions;
- Record customer calls in the database for daily/monthly review;
- Conduct scheduled customer training on new products and product improvements;
- Prepare training plans and completion reports;
- Develop strong customer relationships;
- Achieve spare-parts sales targets;
- Support Sales in customized/non-standard global product order-form filling;
- Prepare reports and presentations as required.
Required Skills
- Elevator component installation knowledge,
- Technical Support,
- Field Complaint Handling,
- Root Cause Analysis (RCA),
- Customer Support,
- Product Knowledge,
- Spare Parts Sales,
- Training & Technical Communication,
- Negotiation, Collaboration,
- Customer Orientation
Sourced from naukri
Skills
Technical Supporttechnical trainingRoot Cause AnalysisSpare Parts MarketingCustomer OrientationnegotiationFiled Support