CHENNAI · FULLTIME
Field Tech Associate
NTT DATA BUSINESS SOLUTIONS
Chennai · onsite · Posted 61d ago
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Undisclosed1–3 yrsfulltimeChennai
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About this role
Job Summary
We are currently seeking a Field Tech Associate to join our team in Chennai, Tamil Nadu (IN-TN), India (IN).
Role Responsibilities - Be a contributing member of the EUC Team providing support to End Users in a Client Environment
- Work is guided by operational and project objectives and measured on SLAs, CSFs KPIs aligned to the same.
- Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework
- Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
- Learn new and emerging technologies as needed, guided by business requirements.
- 1 to 3 Yearsexperience in End User Computing, IT Support, Asset Management needed.
- Good troubleshooting skills in Windows, Office, COTS End User Hardware Support
- Basic understanding of ITL Framework is a must.
- Experience in using ITSM Tools like Service Now, Remedy etc.
- Good Communication Skills (Written Spoken) in English
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Willingness to work on rotational shifts 24x7.
- Travel including overnight domestic may be required.
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Section · 02
Skills
ITIL FrameworkServicenowitsmcotsAsset ManagementBusiness RequirementsEnd User ComputingIncident Resolutionitsm toolsClient SuccessBankingEmerging TechnologiescloudCommunication SkillsIT SupportHardware SupportArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
Work Life Balance176Salary146Senior Management116Work Culture99Work Environment83
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