Field Tech Associate - Trouble Shooting
NTT DATA BUSINESS SOLUTIONS · Mumbai · onsite · Posted 61d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Mumbai, Maharashtra, India.
Role Responsibilities - Be a contributing member of the EUC Team providing support to End Users in a Client Environment
- Work is guided by operational and project objectives and measured on SLAs, CSFs KPIs aligned to the same.
- Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework
- Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
- Learn new and emerging technologies as needed, guided by business requirements.
- 1 to 3 Yearsexperience in End User Computing, IT Support, Asset Management needed.
- Good troubleshooting skills in Windows, Office, COTS End User Hardware Support
- Basic understanding of ITL Framework is a must.
- Experience in using ITSM Tools like Service Now, Remedy etc.
- Good Communication Skills (Written Spoken) in English
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Willingness to work on rotational shifts 24x7.
- Travel including overnight domestic may be required.
Sourced from naukri
Skills
ITIL FrameworkServicenowitsmcotsAsset ManagementBusiness RequirementsEnd User ComputingIncident Resolutionitsm toolsClient SuccessBankingEmerging TechnologiescloudCommunication SkillsIT SupportHardware SupportArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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Culture
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