Field Support Executive

Job Description: Field Support Executive (FSE-I / FSE-II)

Type: Fixed Term Contract (FTC)

Function: Tech/IT Support Field Enablement

About Credit Saison

Credit Saison India is a highly rated Technology NBFC (as per CRISIL and CARE) which is a wholly-owned subsidiary of its Japanese parent company. In India, we started our journey in late 2018 with the objective to become the largest and most diversified technology-led NBFC [Non-Banking Financial Company]. In the 7 years since we have begun, we have made a significant impact in the fintech lending space.

The leadership team comes from a wealth of experience across startups to enterprise companies. Come join us and be a part of a unique and culturally modern fintech NBFC that is bound for greater success.

We pride ourselves on a modern technology stack – reliable, scalable, and highly secure! Our tech stack reads like this – Microservices architecture built mostly on Java, Kotlin, Go, Python, and some serverless infra, Front-ends on React, Mobility via Flutter fully deployed on an automated cloud environment. We have a robust data infrastructure to derive intuitive business insights and also perform automated decisions in our lending process.

What You Will Be Doing as a Field Support Executive

• First point of contact for field Relationship Officers (ROs) reporting issues on our mobile app.
• Guide ROs through basic checks and resolve simple issues directly.
• Log unresolved issues correctly – Tech/App bugs on JIRA, IT issues on ManageEngine – with clear details.
• Track tickets to closure with Tech and IT support and update the RO in simple language.

Technical and General Skills We Expect You to Have

• Strong reading and writing comprehension in English (and regional language); able to turn a vague complaint into a clear ticket.
• Basic understanding of lending/BFSI operations and everyday Tech / IT concepts.
• Willing to learn JIRA and ManageEngine – training provided.

Other Skills We’d Like You to Have

• Patient and calm with non-technical field staff.
• Thrives in a fast-paced, high-volume support environment.
• Support/helpdesk or BFSI field experience is a plus.