Field Support Engineer

About the programme:

ExcelR Edtech is delivering a large-scale, on-ground training and adoption programme for a Rajasthan

based Power Distribution company, covering ~6,000 employees across all 12 distribution circles of

Rajasthan the majority of them linemen. Training is bilingual (Hindi / Marwari and English), hands-on,

and delivered in the field in three sequential blocks. We are hiring two field-facing roles below. Both are

fixed-term, Rajasthan-based, and involve travel within assigned circles.

1. Master Trainer (Lead Trainer / Training Coordinator)

Role Master Trainer classroom & field delivery lead

Positions 10 (8 active + 2 standby buffer)

Location Assigned JVVNL circle(s), Rajasthan; mobile across locations within the circle

Reports to Project Manager / PMU (Jaipur)

Engagement Fixed-term contract(6-8 Months).

Role purpose

Own the delivery of role-based App training on the ground turning attendance into genuine, verified

platform adoption. Master Trainers are the certified, credible face of the programme in the circle: they

run the sessions, drive the 90% adoption outcome, spot and enable local Champions, and mentor theField Support Trainers.

Key responsibilities

• Get certified first. Attend and clear the platform providers Train-the-Trainer (ToT) and achieve

full platform mastery before delivery begins.

• Deliver the training. Run bilingual, role-specific sessions for the six roles (Lineman, Feeder In-

charge, JEN, AEN, XEN, SE) — informal, chaupal-style, hands-on, with batches of 12–15 at ~3–4

sessions/week.

• Teach on real data. Have trainees practise on their own feeder data and devices, indexing real

DTs and consumers rather than sitting through slides.

• Drive the outcome. Administer assessments (80% score + verified platform entries) and

feedback; work toward the 90% “successfully trained” target, not just attendance.

• Build the peer layer. Identify, crown and coach local Champions (Kshetra Pratinidhi); enable peer

co-delivery and run the gamified engagement (leaderboards, WhatsApp groups).

• Leave no one behind. Run private, hands-on remediation and oral/practical re-assessment for

those who struggle.

• Mentor & report. Guide the Field Support Trainers in the circle; maintain delivery quality; report

progress and issues to the PMU.

ExcelR Edtech — JVVNL Digital Twin • Job Descriptions Recruitment

Required qualifications & experience

• Education: B.Tech / B.E. in Electrical or Electronics Engineering.
• Experience: 5+ years, ideally in training delivery and/or power-distribution / DISCOM operations.

Essential skills

• Bilingual delivery — fluent Hindi / Marwari and working English; a confident, engaging facilitator

with adult-learning instincts.

• Field credibility — able to command respect from linemen and officers alike; comfortable on-site,

not just in a classroom.

• Digitally fluent — comfortable with smartphone apps and demoing software live.
• Mobile — willing to travel and stay within the assigned circle for the block duration.

Preferred

• Prior JVVNL / Rajasthan DISCOM exposure; experience with GIS / asset-indexing or utility

software; a track record of training frontline field staff.

2. Field Support Trainer (FST)

Role Field Support Trainer — in-circle adoption support

Positions 8 (6 active + 2 standby buffer)

Location One assigned JVVNL circle, Rajasthan; on-ground across substations

Reports to Master Trainer / Circle SPOC, with the Jaipur PMU

Engagement Fixed-term; minimum 3 months in-circle per deployment (hypercare)

Role purpose

Be the on-ground hand-holder after training — the person who makes sure new skills actually stick in

the field. FSTs live in the circle for the critical early-adoption months, solving real problems as they

arise, supporting the Champion peer network, and keeping usage moving toward the verified-adoption

target.

Key responsibilities

• Hypercare on the ground. Provide in-circle, hands-on support for a minimum of three months

after each circle’s training, during the fragile early-adoption window.

• First-line field support. Troubleshoot app and workflow issues on site; resolve what you can, and

escalate the rest cleanly to the Jaipur helpdesk / PMU.

• Turn training into usage. Sit with newly-trained employees as they do real indexing tasks;

unblock hesitant or low-confidence users so adoption actually happens.

• Back the Champions. Support and coach the local Champions so the peer-support layer holds

once you rotate out.

• Capture the field signal. Log recurring issues and product feedback; feed the MIS and the

WhatsApp community; help keep the engagement alive.

• Support readiness. Assist with venue and circle readiness ahead of sessions where required.

Required qualifications & experience

• Education: B.Tech / B.E. in Electrical or Electronics Engineering.

Experience: 3+ years in a technical or field role, ideally in power distribution / DISCOM

operations.

Essential skills

• Bilingual — fluent Hindi / Marwari and working English.
• Patient & people-first — calm, approachable, and good at coaching hesitant or first-time

smartphone users one-to-one.

• Practical troubleshooter — quick to diagnose an app or process problem in the field and find a

workaround.

• Mobile within the circle — able to travel across substations (two-wheeler / own transport an

advantage).

Preferred

• Local familiarity with the assigned circle/district; prior field-support, helpdesk or frontline-training experience; comfort with utility asset data.