Field Support Engineer

The Field Support Engineer will play a critical on-floor role in ensuring smooth and uninterrupted manufacturing operations by providing real-time support for MES, production systems, and connected devices. Working in rotating 12-hour shifts, the role will help minimize downtime, resolve technical issues quickly, and maintain device and system health across the plant. This position is ideal for early-career engineers who want hands-on exposure to manufacturing technology in a fast-paced production environment.

Role & responsibilities

• Provide on-floor technical support for manufacturing systems, equipment, and connected devices to ensure continuous production.
• Troubleshoot and resolve issues related to MES, hardware, electronics, networking, and system connectivity.
• Monitor device health, identify abnormalities, and support preventive corrective actions to reduce downtime.
• Coordinate with production, maintenance, and engineering teams to restore operations quickly during incidents.
• Perform basic SQL-based checks, data validation, and issue diagnosis within production support systems.
• Document incidents, resolutions, escalations, and recurring issues accurately for operational tracking.
• Support system start-up, changeover, and shift handover activities across 12-hour rotating shifts.
• Communicate effectively with plant stakeholders in Telugu and English to support timely issue resolution.

Preferred candidate profile

• Diploma, B.E., or B.Tech in electronics, electrical, instrumentation, mechanical, computer science, information technology, or a related engineering discipline
• 0 to 4 years of experience in field support, production support, or related technical roles
• Basic knowledge of manufacturing systems, MES, or shop-floor operations
• Willingness to work 12-hour rotating shifts and 6 days a week
• Ability to provide on-floor support in a manufacturing facility
• Immediate availability to join or join at short notice
• Relevant internship experience in manufacturing, production support, or technical support
• Working knowledge of Telugu for local coordination
• Exposure to SQL, networking, or connected industrial devices
• Familiarity with electronics troubleshooting and device maintenance
• Prior experience in a factory, plant, or shop-floor environment