Field Support Agent
Tngone Software Labs · Remote · remote · Posted 42d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
ABOUT THE ROLE
Provide live Level 1 technical and functional support to Canadian Tax Associates. Resolve product, process, and tax queries so field teams can serve clients during tax season and throughout the year.
KEY RESPONSIBILITIES
- Manage Level 1 incidents in the ticketing system triage, resolve, document, and close.
- Troubleshoot software, hardware, access, tax-filing, and productivity issues.
- Support CRA issues, EFILE errors, Autofill My Return codes, Instant Refund codes, tax software, billing.
- Escalate complex issues to Level 2 with complete context.
- Flag recurring problems and stay current on products, systems, and procedures.
WORK SCHEDULE
- Off-season (May–November): Night shift, Monday–Friday.
- Busy season (December–April): Night shift, 6 days per week, rotational weekly off.
QUALIFICATIONS
- Strong computer literacy (Windows, Excel, Word) and the ability to learn new systems quickly.
- Clear written and verbal communication; strong organization, problem-solving, and attention to detail.
- Able to work independently and in a fast-paced support team, following defined procedures.
- Available for a full night shift year-round, including a six-day week in busy season.
- Preferred: bilingual English/French; tax support, contact-centre, or Canadian tax software experience.
Sourced from naukri
Skills
Canadian TaxCanada Revenue Agency(CRA)support managementTaxCanada taxfinance