Field Services Engineer

Company Description BPL Medical Technologies has been serving the medical community across India for over five decades, earning the trust of hospitals, clinics, and healthcare professionals since 1967. The company operates one of the largest customer support networks in the country, with over 600 service personnel providing localized assistance, including in remote regions. Its products are manufactured in an ISO 13485 certified facility and adhere to global quality and safety standards. Through collaborations with leading global brands and advanced manufacturing capabilities, BPL delivers a wide range of affordable medical devices, including Electrocardiographs, Patient Monitors, Defibrillators, Anesthesia Workstations, and other critical care and home healthcare equipment. The organization remains focused on innovation and expanding its customer support network to better serve healthcare providers.
Role Description This is a full-time, on-site Field Services Engineer role based in Bengaluru. The Field Services Engineer will install, commission, and maintain BPL medical equipment at customer locations, ensuring that devices operate safely and accurately. The role includes performing troubleshooting and repairs, conducting preventive maintenance, and providing technical support and training to end users. The engineer will document service activities, maintain service records, and coordinate with internal teams to resolve complex technical issues. Day-to-day work involves visiting customer sites, responding to service requests, and delivering professional customer service that supports high equipment uptime and satisfaction.
Qualifications

• Strong field service skills, including on-site installation, commissioning, and equipment handling.
• Proficiency in troubleshooting and diagnosing hardware and software issues in medical devices.
• Experience in technical support, including guiding users and resolving escalated technical queries.
• Knowledge of preventive maintenance practices and adherence to safety and quality standards.
• Demonstrated customer service skills, with the ability to communicate clearly and manage expectations.
• Diploma or bachelor's degree in Biomedical Engineering, Electronics, Electrical, or a related technical field.
• Ability to travel to customer sites, work independently in the field, and manage time effectively.
• Familiarity with medical equipment, hospital environments, and relevant regulatory and safety guidelines is an advantage.
• Basic computer skills for service reporting and documentation.