Field Services Engineer

Company Description Lab Link, founded in 2009, delivers precision analytical instruments and comprehensive lab solutions across India and neighboring countries. As an ISO 9001:2015 certified firm, the company designs, manufactures, exports, and distributes a wide range of laboratory equipment, including LABaQUa water purification systems and CLAIND gas generators. With headquarters in Mumbai and regional offices in major cities, Lab Link provides end-to-end support through Lab Link Services for installation, maintenance, spare parts, and technical assistance. Supported by a team of technocrats, engineers, and professionals, the company serves pharmaceutical, diagnostic, food safety, forensic, chemical, and academic research sectors with application-focused, cost-effective solutions. Lab Link is committed to enhancing laboratory performance, improving uptime, and empowering scientific discovery through high-purity water systems and gas generators.
Role Description This is a full-time, on-site Field Services Engineer role based in Thane. The Field Services Engineer will install, commission, and configure laboratory instruments and systems at customer locations, ensuring proper integration with existing lab infrastructure. Responsibilities include performing troubleshooting and diagnostics, resolving technical issues, and providing timely technical support to maintain high equipment uptime. The role involves executing preventive maintenance schedules, performing routine inspections, and documenting service activities and reports in line with company standards. The Field Services Engineer will collaborate closely with customers to deliver training on equipment usage, respond to service requests, and ensure a high level of customer satisfaction while adhering to safety and regulatory guidelines.
Qualifications

• Strong Field Service experience, including on-site installation, commissioning, and repair of laboratory or technical equipment.
• Proficiency in Troubleshooting and Technical Support, with the ability to diagnose mechanical, electrical, and software-related issues.
• Hands-on Preventive Maintenance skills, including routine inspections, calibration, and documentation of service activities.
• Demonstrated Customer Service skills, with the ability to communicate clearly, manage expectations, and build long-term client relationships.
• Diploma or bachelor's degree in engineering (e.g., Electronics, Instrumentation, Mechanical, or related field).
• Familiarity with laboratory environments and basic understanding of analytical instruments or water and gas systems is an advantage.
• Ability to read technical manuals, interpret schematics, and follow safety and regulatory requirements.
• Willingness to travel to customer sites as required and work flexibly based on service needs.
• Good verbal and written communication skills, along with basic computer literacy for reporting and documentation.