Field Service Technician
AMO MOBILITY SOLUTIONS · Hyderabad · onsite · Posted 30d ago
Undisclosed1–5 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Open Locations
Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are looking for a hands-on, technically skilled and customer-focused Field Service Technician to provide on-site service, repair, and maintenance support for AMO Electric 2-Wheelers across multiple locations. The candidate will be the face of AMO's service team on the ground and will be responsible for ensuring timely and quality resolution of customer complaints and technical issues.
Responsibilities
- Field Service Repair: Perform on-site diagnosis, repair, and maintenance of AMO electric two-wheelers at customer locations, dealerships service points
- Troubleshoot and resolve electrical, mechanical software-related issues in EV 2-wheelers
- Handle battery-related issues - diagnosis, replacement, charging system faults BMS troubleshooting
- Perform motor, controller, wiring harness brake system repairs
- Conduct Pre-Delivery Inspection (PDI) at dealerships before vehicle handover to customers
- Customer Support Complaint Resolution: Respond promptly to customer service calls and complaints within the assigned territory
- Provide professional and courteous service to customers at their location
- Ensure timely resolution of complaints and maintain high customer satisfaction levels
- Update customers on service status, repair timelines preventive maintenance tips
- Follow up with customers post-service to ensure issue resolution
- Dealership Service Center Support: Provide technical support and guidance to dealer service teams
- Train dealer technicians on AMO vehicle servicing, diagnostics best practices
- Conduct regular dealership visits for quality checks and service audits
- Support dealers in handling escalated technical complaints
- Reporting Documentation: Maintain accurate records of all service visits, repairs, parts used customer feedback
- Submit daily/weekly service reports to the Service Manager
- Update job cards, warranty claims service records on the CRM/portal
- Report recurring technical issues and field feedback to the RD and Product teams
- Spare Parts Inventory Management: Maintain adequate stock of commonly used spare parts tools for field use
- Raise timely spare part requests to ensure no service delays
- Track and manage spare parts usage and maintain accurate records
Open Locations
- Remote / Field-Based across Multiple Locations in India
- Regions preferred: South India (Karnataka, Kerala, Tamil Nadu, Telangana, Andhra Pradesh); East India (West Bengal, Jharkhand, Odisha)
Requirements
- 1-5 years of experience in EV or Automobile service repair
- Prior experience in EV 2-Wheeler servicing is preferred
- Experience in roadside assistance or field service is an added advantage
- ITI / Diploma in Electrical, Electronics, Automobile or Mechanical Engineering (Mandatory)
- Any additional certification in EV technology is a plus
- Strong knowledge of EV components - battery, motor, controller, BMS charging systems
- Hands-on experience with diagnostic tools and equipment
- Basic knowledge of electrical circuits and wiring
- Willingness to travel extensively within the assigned territory
- Must have a valid driving license (two-wheeler mandatory)
- Good communication skills in local language basic Hindi/English
- Self-motivated, problem-solving mindset with ability to work independently in the field
- Must be punctual, disciplined customer-oriented
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicedealercustomer satisfactionCustomer SupportcrmDiagnosticsdiagnosticcustomer feedbackauditsCustomer Complaintscomplaint resolutionField ServiceAutomobileAutomobile ServiceCommunication Skills
About AMO MOBILITY SOLUTIONS
AMO MOBILITY SOLUTIONS
Automobile
175
employees
2018
8 years old
Noida,Uttar Pradesh
India
₹5.2L PA avg
Avg at AMO MOBILITY SOLUTIONS
About
AMO Electric Bikes, an EV manufacturer in India committed to providing reliable, sustainable, and affordable e-mobility solutions to the masses. We adhere to the highest global standards and are in step with the latest developments in this sector.
Industries
AutomotiveElectric Vehicle
Employee ratings
10 reviews
3.1/ 5
Culture
2.3
Career growth
2.3
Work-life
2.4
Employees rate it well for
Skill Development33Work-Life Balance31
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