Field Service Supervisor

J K EXIM PRIVATE LIMITED

J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs.

We are looking for a Team Leader to manage and guide our team of Technicians and Service Engineers.

Job Description :-

• Lead and supervise field service technicians to ensure timely closure of complaints.
• Ensure repair TAT.
• Plan and allocate daily work to technicians based on priority and availability.
• Maintain daily, weekly, and monthly reports for team performance and complaint status.
• Provide technical support and guidance to technicians for complex fault diagnosis and resolution.
• Ensure adequate inventory and spare parts availability with technicians for timely issue resolution.
• Monitor timely return of defective and unused materials to the warehouse.
• Provide feedback to the product and quality team to drive continuous product improvement.
• Coordinate with Railway staff for complaint resolution and maintain strong customer relationships.
• Collaborate with inter-department teams (logistics, purchase, stores, quality, and product team) to fast-track processes.
• Conduct regular team meetings and provide on-job training to technicians.
• Track and improve team productivity and efficiency.
• Ensure adherence to company policies, safety standards, and compliance requirements.
• Handle escalations and ensure customer satisfaction in service delivery.

Desired Candidate Profile:

• Diploma/Degree in Electronics / Electrical / Mechanical Engineering or related field.
• 4 to 6 years of experience in field service, with at least 2 years in a supervisory/team leader role.
• Hands-on knowledge of Fire Detection / Suppression Systems/Railway product will be preferred.
• Strong people management, reporting, and coordination skills.
• Good communication and relationship-building abilities.
• Problem-solving mindset with focus on process improvement.
• Ability to handle pressure and deliver within timelines.

Note :- Preference will be given who have experience of handing Railway based product.