Field Service Officer

Company name : Wabtec Corporation

Industry : Railways

Position : Field Service Officer

Location : Katni

Education : Diploma / BE

Key missions of the position:

• Following the plan and Implementation of all the retrofits/maintenance & overhauling of products at site
• Secure product performances by monitoring and implementing the containment actions, troubleshooting etc .
• Improve Customer response time
• Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Main responsibilities:

• Deliver warranty services from delivery of the product to the end of warranty period
• Support during the commissioning of the Product/System on train and Locomotive
• Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
• Ensure feedback of field experience at all stages to improve reliability of the products
• Challenge Customers claim and establish authenticity of customer warranty claim
• Responsible of EHS (Environment, Health and Safety) organization & deployment
• Periodic reporting of the open points of Customer and follow ups till the action is closed.
• Ready to travel 50% or more, primarily within the region

Education :

• Minimum Diploma in mechanical or electrical/electronics.

Professional Experience :

• Should have a minimum experience of 2-3 years of working in industry preferably Railway sector

Key Competences :

• Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
• Should have good communication skills in English and Hindi/Regional language
• Demonstrates analytical skills, Flexible attitude to work in a changing environment, Presentation skills
• IT literate and fully conversant with all Microsoft Office applications

Languages :

• English , Hindi , Regional language is an added advantage