Field Service Executive

Role & responsibilities

Key Responsibilities

1. Customer Service & Ticket Management

• Attend and resolve customer service calls within the defined Service Level Agreement (SLA).
• Maintain accurate service records and customer visit reports.
• Escalate unresolved technical issues to senior technical support when required.
• Ensure customer satisfaction after every service visit.

2. Preventive Maintenance (PM)

• Perform scheduled preventive maintenance as per company guidelines.
• Ensure machines are operating at optimum performance levels.
• Identify potential failures and recommend corrective actions before breakdowns occur.
• Maintain preventive maintenance records and reports.

3. Technical Support

• Installation, commissioning, and configuration of machines at customer locations.
• Troubleshooting and rectification of hardware, software, and networking issues.
• Conduct operator training and basic machine handling guidance for customers.
• Ensure compliance with company service standards and safety procedures.

Preferred candidate profile

The one who is willing to join immediately.

Send your cv on- [email removed]

Regards,

Namrata Rajpoot

HR Team

SIS Prosegur