BENGALURU · FULLTIME
Field Service Executive
Ozone Corp Private Limited
Bengaluru · onsite · Posted 6d ago
Sourced from
₹3.0L - ₹7.5L PA2–7 yrsfulltimeBengaluru
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Section · 01
About this role
Role & responsibilities
- Manage installation, breakdown, warranty and preventive maintenance services.
- Manage and develop the ASP / service-centre network.
- Monitor SLA, TAT, first-time-fix, repeat complaints and pending calls.
- Ensure availability and control of service spares and inventory.
- Manage service escalations and key customer complaints.
- Drive AMC sales, renewals and preventive maintenance.
- Monitor ASP performance, manpower, productivity and compliance.
- Coordinate with Sales, Projects, SCM, Quality and Technical teams.
- Prepare service MIS and implement corrective actions for recurring issues.
Preferred candidate profile
- Diploma/ Graduation/ B.E. / B. Tech Mechanical / Electrical / Electronic preferred.
- 3–5 years of service/after-sales experience.
- Experience in ASP/vendor management and multi-location service operations.
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Section · 02
Skills
complaint ageingFirst time fixBreakdown MaintenanceaspAmc SalesTATSLAField ServiceInstallation