Field Service Engr II

To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
- Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
- To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
- The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
- Assist FSS or FSL to achieve service matrix and regional AOP targets.
- Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.

• Provide technical support

• Ensure customer satisfaction

• Perform service maintenance

• Supervise a team

Responsibilities:

- Ensure delivery of value to Honeywell clients and customers
- Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
- The engineer needs to operate effectively under time constraints and pressure from the customer and the business
- Ability to schedule and plan periodic maintenance service on service contract requirement.
- To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer s spot call.
- Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
- Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
- To maintain and establish a good working relationship with the customer.
- To do project management for alteration, additions or retrofit works on service site.
- Supervision of field installations and commissioning in Service projects/Quoted reactive work
- Create new sales opportunities during the application of the project/service
- To propose small work quotation for customer and carried out the proposed work on acceptance.
- Determine equipment and accessory needs for implementation and inform FSL or FSS in time
- Support FSS or FSL for project cost and progress reporting