Field Service Engineer

Role: Mechanical Engineer

Location: Delhi & Bangalore

Desired Profile:

1. Diploma/ BE/B.Tech in Printing technology/ Mechanical Engineering is preferrable.

2. Relevant work experience of minimum 2 years in Graphic Art Industry especially in servicing of Printing equipment

3. A very good knowledge of offset/sheetfed/large format printing machineries candidates are preferred.

4. Excellent business communication in English is mandatory.

5. Willing to travel extensively.

6. Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Customer Service Department.

7. Support sales operations with respect to field technical issues, customer complaints and sales opportunities.

8. Develop customer support standards by ensuring first time fixing service issues, improved customer response time and efficiently manage overall service operational cost of the region.

Key Responsibilities:

• Ability to understand requirements and advise technical solutions as per guidelines.
• Analyze machine features and install applications.
• Understand customers job requirements and configure application settings efficiently.
• Analyze the nature of service assignment and close the call with min possible time.
• Perform as per job Scheduling & Planning (timeline)
• Organizing and proper usage of tools & gauges
• All planning in compliance as per corporate guidelines
• Support all scheduling of regular PPM activities.
• Learn and deliver as per analyzing the nature of service assignment.
• Proper usage of documents
• Right recommendation for spare parts
• Preparation of service report
• Learn to Recommended testing procedures.
• Submit the documentation of the work done
• Timely escalation of service issues regular follow-up with all concerned and strive to bring the issues to their logical conclusion
• Promotion of service contracts. Monitoring of machines under warranty and ongoing AMCs and take proactive steps to offer renewal of AMCs.
• Knowledge sharing within the Service department.
• Learn the concepts of Cost control within the scope of activities & ownership for the company assets at his disposal
• Gathering of market information