Field Service Engineer

Primary Objective:
To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business.

Major Areas of Accountability:
1. Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
2. Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
3. Performs calibrations relevant to assigned customer base independently.
4. Coordinates and conducts installation and maintenance activities.
5. Implements the operational requirements of the MTS Corporate and Field Service Quality System.
6. Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
7. Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
8. Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
9. Maintains current knowledge and training in MTS technology and products.
10. Other duties and special projects as assigned.

General Qualifications:

• Experience in support and service.
• Good oral and written English communication skills.
• Basic MS-Office computer and software skills.
• Ability to work with high degree of personal discipline.
• Problem solving and analytical business skills.
• Willingness to travel.
• Must possess a valid drivers license and able to obtain automobile/liability coverage.

Education & Experience: BS deg. in Mechanical/ Electrical Engineering or relevant subject with a minimum of 3+ years relevant experience.
AA(Vo-tech) degree in a technical field or equivalent military training with a minimum for 4 years relevant experience; or
8 years relevant technical experience.

Supervision Required: Works with a peer mentor as required with goal toward working fully independently.

Expertise: Knows fundamental concepts, practices and service procedures of mechanical, electrical, and servo hydraulic systems.
Provides basic operation and maintenance training and diagnoses basic equipment problems.

Knowledge of MTS Technology: Learn and utilize MTS technology and business practices to provide onsite customer support at a product level.

Workload Management: Manages workload and seeks assistance when needed.

Customer Support: Support customer base and business activities with supervision when needed.

Fault Analysis /Diagnosis: Diagnose at a product level and simple system level issues. Restores equipment operations with limited support.

System Calibration: Perform all calibrations to assigned customer base within Scope of Accreditation.

System Installation: Coordinate and conduct simple installation activities with minimal supervision.
MTS Corporate and Field Service Quality System: Understand and follow quality management system operational requirements in all aspects of daily business.

SSD Strategic Goals: Is knowledgeable of and applies the Service strategic goals relative to growth, margin and utilizing the FSE Leads program.
Assists as requested to support IAM, SSS & FAM in their selling efforts.

MTS System:

https://www.mts.com/en/company

MTS is a leading global supplier of test and simulation systems, differentiating ourselves through innovation, quality and an exceptional customer experience. We partner with our customers to revolutionize products and transform industries. We innovate to help make the world’s products better by simulating real-world environments, enabling clean and efficient transportation, generating renewable energy, and providing safer infrastructure, medical treatments and consumer products.