Field Service Engineer

JOB TITLE : FIELD SERVICE ENGINEER

• Full Time
• 5 Day Week: Monday to Friday
• Working hours: 8.30am 5.30pm

Job Description:

• Semiconductor Robots installation, calibration and troubleshoot in cleanroom.
• Service of Autonomous Mobile Robot, Stocker, E-rack, E-84, RFID and etc.
• Provide front line support for key field service activities in line with customer requirements.

Duties & Responsibilities:

• Installation, commissioning, calibration, testing, troubleshooting, modification and conduct training of Autonomous Mobile Robot, E-rack, Stocker and etc. at customer locations.
• Experience in image processing and robot peripheral technology and System Integration is preferred.
• Implementing Field Corrective Actions.
• Provide preventive maintenance and repair service at established procedures, techniques, tools, test equipment and replacement parts. Responding to customers complaints and providing support for corrective maintenance.
• Establish and maintain a professional working relationship with customers and co-workers through team work.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Monitor product performance and provide regular update reports and feedback on customer service requests.
• Report common customer complaints to management to address and prevent future issues.
• Other ad hoc duties.

Requirements:

• Candidates with Degree in Electrical/Electronic/Mechatronic Engineering, or equivalent educational background are welcome to apply.
• Related experience in equipment installation and maintenance.
• Self-motivated, meticulous, disciplined and strong team player with high integrity.
• Able to work independently under minimum supervision.
• Availability to work or be on standby after office hours, on weekends, and public holidays.
• Fresh grad can apply.