Field Service Engineer

The impact you'll make

As a Field Service Engineer, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

What You'll Do

• Install and/or relocate equipment at customers sites. Conduct associated start-up, cut over, and check-out activities on newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tools by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Duties may include component replacement, fault isolation, calibration, software procedures, and recovery from tool failures. You will coordinate all service actions with the customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate the problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
• Implement field modifications or updates as released in Engineering Change Orders (ECOs), which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
• Execute initial (Tier-2) process qualification after installation and commissioning
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports. Professionally represent the company to the customer. Utilize knowledge of the company's product lines and services to keep existing and potential customers informed when new or additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain the company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor
  
  

We're Looking For — Minimum Qualifications

• Bachelor's degree or equivalent hands-on technical training (ITI/Diploma plus relevant apprenticeship) in Mechanical, Electrical, Electronics fields with an advanced degree or equivalent work experience
• Self-starter who can work independently and has a deep desire to learn and grow with the Company
• Strong interpersonal and communication skills; able to actively engage customers on technical solutions
• Willing to support short-term, overseas assignment
• Able to work swing shift (Tues–Sat and/or Sun–Thur)
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Able to work in a cleanroom environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• Able to travel frequently, domestically and internationally, based on customer needs; flexibility to work a variety of shifts including compressed and alternative workweeks including overtime and on-call if needed
• Able to perform rostered 24/7 on-call standby duty for a week
  
  

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment is a plus
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills