Field Service Engineer

Role Overview: Serve as a vital technical ambassador for ProTeamServe, taking ownership of critical medical equipment performance at hospital and clinic customer sites. You will combine hands-on technical diagnostic expertise with customer care to ensure high equipment availability, strict regulatory compliance, and maximum safety for patients reliant on advanced healthcare technology.

Key Responsibilities:

• Installation & Commissioning: Execute turnkey installations, site readiness checks, system calibrations, and acceptance testing for diagnostic imaging and critical care equipment in line with OEM protocols.
• Maintenance & Emergency Service: Conduct scheduled preventive maintenance (PM) and rapidly troubleshoot hardware, software, and mechanical failures to minimize equipment downtime.
• Compliance & Quality Assurance: Perform routine electrical safety and performance tests; maintain strict QMS documentation aligned with ISO 13485 and CDSCO regulatory guidelines.
• Customer Support & Upselling: Build trust with hospital staff, offer basic operational guidance to clinical users, and identify potential service contract renewals, upgrades, or spare part needs.
• Digital Workflow Management: Track service calls, manage parts requisitions, and record real-time site updates using modern internal tools like Sales Force, Service Max & Zoho.

Key Deliverables:

• Uptime & Service Velocity: Achieve targeted First Call Resolution (FCR) rates, meeting strict response and repair time SLAs.
• Compliance Precision: Maintain 100% on-time execution for scheduled PMs, safety checks, and personal tool calibration schedules.
• Client Satisfaction: Deliver high Net Promoter Scores (NPS-T) by maintaining professional communication and direct, solution-driven customer focus.