Field Service Engineer

Job description

• Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network LCMS TQ, Qtof products and configurations at customer sites.

• Diagnoses and resolves LCMS TQ, Qtof product performance problems.

• Performs maintenance and repair services.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.

• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and RD to provide solutions to customers.

• May have knowledge of third-party products.

• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

• May train other field engineers or customers.

• May calibrate equipment on-site for large volume customers.

• May qualify leads.
• Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

• Requirements may include, but are not limited to: pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.