Field Service Engineer

Agilent Technologies · Ahmedabad · onsite · Posted 54d ago

Not disclosed6–11 yrsfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Job description:

Install, implement, and optimize hardware, software, networking, and configuration for GCMSD systems at customer sites.
Provide diagnosis, troubleshooting, and resolution of product performance issues.
Deliver maintenance, calibration, and repair services , ensuring system reliability and uptime.
Advise customers on preventive maintenance, configurations, and best practices to enhance system performance.
Proactively identify and resolve potential equipment or software issues to minimize unplanned downtime.
Deliver integrated solutions including peripherals, communications, operating systems, and application software (delivery only, not design).
Serve as an internal escalation point for technical issues and collaborate with global Support, Sales, Marketing, and R&D teams.
Provide technical training, workshops, and knowledge-sharing sessions for customers and internal field engineers.
May conduct on-site calibration for large-volume customers.
Maintain compliance with customer/vendor credentialing requirements , including certifications, health, and safety regulations.

Preferred Competencies:

Deep understanding of gas chromatography, mass spectrometry, and analytical workflows .
Familiarity with third-party products and laboratory software solutions .
Experience managing customer escalations and delivering technical excellence in high-pressure situations.
Strong collaboration skills to work cross-functionally with global Agilent teams

Sourced from foundit

Skills

providing Integrated solutionsTroubleshootingapplication softwareSoftware OptimizationOperating SystemsPreventive Maintenance

About Agilent Technologies

Agilent Technologies

Pharma

2.3k+

employees

1999

27 years old

Santa Clara, California

United States (USA)

₹10.7L PA avg

Avg at Agilent Technologies

About

Agilent delivers complete scientific solutions, chemical analysis, Life Sciences and Diagnostics helping customers achieve outcomes in their labs, clinics, business.

Industries

PharmaBiotech & Life sciences

Employee ratings

10 reviews

4.0/ 5

Culture

4.2

Career growth

2.1

Work-life

4.0

Employees rate it well for

Company Culture42Work-Life Balance42

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Job description:

Install, implement, and optimize hardware, software, networking, and configuration for GCMSD systems at customer sites.

Provide diagnosis, troubleshooting, and resolution of product performance issues.

Deliver maintenance, calibration, and repair services , ensuring system reliability and uptime.

Advise customers on preventive maintenance, configurations, and best practices to enhance system performance.

Proactively identify and resolve potential equipment or software issues to minimize unplanned downtime.

Deliver integrated solutions including peripherals, communications, operating systems, and application software (delivery only, not design).

Serve as an internal escalation point for technical issues and collaborate with global Support, Sales, Marketing, and R&D teams.

Provide technical training, workshops, and knowledge-sharing sessions for customers and internal field engineers.

May conduct on-site calibration for large-volume customers.

Maintain compliance with customer/vendor credentialing requirements , including certifications, health, and safety regulations.

Preferred Competencies:

Deep understanding of gas chromatography, mass spectrometry, and analytical workflows .

Familiarity with third-party products and laboratory software solutions .

Experience managing customer escalations and delivering technical excellence in high-pressure situations.

Strong collaboration skills to work cross-functionally with global Agilent teams