Field Service Engineer

Agilent Technologies · Delhi · onsite · Posted 54d ago

Not disclosed9–10 yrsfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Job description:

Looking for a highly skilled Subject Matter Expert (SME) who would be instrumental in technically mentoring and guiding the current FSE team working in Spectroscopy.
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
May have knowledge of third-party products.
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
May train other field engineers or customers.
May calibrate equipment on-site for large volume customers.
May qualify leads.

Sourced from foundit

Skills

Optimize hardwaresubject matter expertmentoringSpectroscopyapplication maintenanceMarketing and sales

About Agilent Technologies

Agilent Technologies

Pharma

2.3k+

employees

1999

27 years old

Santa Clara, California

United States (USA)

₹10.7L PA avg

Avg at Agilent Technologies

About

Agilent delivers complete scientific solutions, chemical analysis, Life Sciences and Diagnostics helping customers achieve outcomes in their labs, clinics, business.

Industries

PharmaBiotech & Life sciences

Employee ratings

10 reviews

4.0/ 5

Culture

4.2

Career growth

2.1

Work-life

4.0

Employees rate it well for

Company Culture42Work-Life Balance42

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Job description:

Looking for a highly skilled Subject Matter Expert (SME) who would be instrumental in technically mentoring and guiding the current FSE team working in Spectroscopy.

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

May have knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

May calibrate equipment on-site for large volume customers.

May qualify leads.