Field Service Engineer

Job Title

Service Engineer - Crushing & Screening Plants

Location

Daltonganj

Reporting To

Service Manager / Regional Service Head

Job Purpose

To provide installation, commissioning, preventive maintenance, troubleshooting, and technical support for crushing and screening equipment, ensuring maximum plant availability, productivity, and customer satisfaction.

Key Responsibilities
Installation & Commissioning
Execute installation, commissioning, and start-up activities for crushing and screening plants.
Ensure equipment is commissioned as per OEM standards and safety requirements.
Conduct performance trials and plant handover to customers.
Service & Maintenance
Perform preventive, predictive, and breakdown maintenance of crushers, screens, feeders, conveyors, and associated plant equipment.
Diagnose and resolve mechanical, hydraulic, electrical, and automation-related issues.
Carry out inspections and prepare service reports with improvement recommendations.
Monitor plant health and suggest corrective actions to improve equipment reliability.
Customer Support
Provide on-site technical assistance and training to customer maintenance and operations teams.
Support customers in troubleshooting operational and process-related challenges.
Maintain strong customer relationships and ensure timely resolution of service issues.
Technical Support
Analyze equipment failures and identify root causes.
Recommend upgrades, modifications, and best maintenance practices.
Coordinate with engineering, product support, and spare parts teams for issue resolution.
Spare Parts & Service Planning
Identify spare part requirements and support inventory planning.
Promote spare parts sales and annual maintenance contracts (AMCs).
Ensure timely submission of service reports, inspection reports, and warranty claims.
Safety & Compliance
Adhere to company safety standards and site regulations.
Conduct all service activities in compliance with EHS guidelines.
Participate in safety audits and toolbox talks.
Key Performance Indicators (KPIs)
First-time fix rate.
Mean Time to Repair (MTTR).
Customer satisfaction scores.
Service response and closure time.
AMC and spare parts business support.
Warranty claim resolution efficiency.
Educational Qualification
Diploma / B.E. / B.Tech in Mechanical Engineering, Electrical Engineering, or related field.
Experience
3 to 8 years of experience in servicing crushing and screening plants, mining equipment, quarry equipment, or heavy construction machinery.
Experience with jaw crushers, cone crushers, VSI crushers, impact crushers, vibrating screens, feeders, and conveyor systems preferred.
Technical Skills
Strong knowledge of crushing and screening processes.
Understanding of hydraulic systems, power transmission, bearings, lubrication systems, and automation controls.
Ability to read mechanical, hydraulic, and electrical drawings.
Knowledge of condition monitoring and root cause analysis techniques.
Familiarity with PLC-based plant controls is an advantage.
Behavioral Competencies
Customer-focused approach.
Strong troubleshooting and analytical skills.
Effective communication and reporting skills.
Ability to work independently under pressure.
Good teamwork and stakeholder management abilities.
Travel Requirement
Extensive travel to customer sites and quarries.
Willingness to work at remote mining and aggregate locations as required.
Preferred Industry Background
Aggregates
Mining & Quarrying
Construction Equipment
Material Processing Equipment
OEM Service Organizations