Field Service Engineer
ABB · Mumbai · onsite · Posted 71d ago
Undisclosed8–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
This Position reports to:
Local Division Manager Your Role and Responsibilities:
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is: #LI - Onsite.
This role is contributing to the Automation Marine Ports division in India Region.
You will be mainly accountable for:
- Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
- Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
- Coaching technicians and engineers and supervising complex site activities.
Qualifications:
- You enjoy working with commissioning and maintenance activities in the Marine Ports market.
- You have 8 to 10 years of experience in drives or industrial automation service engineering.
- You possess extensive knowledge of ABB drives / VFD drives or industrial automation.
- Experience of ACS6000, LV/MV switchboard, VFD Service ABB products installation commissioning will be added advantage.
- You are passionate about customer management and stakeholder management.
- Engineering Degree B.E/BTech- EEC, Electrical, Electronics or Diploma in engineering in any specialization is required.
- You are comfortable communicating in English, both verbally and in writing.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceAutomationcustomer satisfactionIndustrial automationwork instructionsCustomer ManagementStakeholder ManagementmaintenanceCoaching
About ABB
ABB
Industrial Machinery
3.6k+
employees
1988
38 years old
Zurich
Switzerland
About
ABB is a leader in automation and electrification, providing solutions that enhance efficiency and sustainability in manufacturing and operations across industries.
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Industrial Machinery
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