Field Service Engineer - Vadodara

Role & responsibilities

1. Provide technical support to Customer/service centers including but not limited to

• Review inspection report
• Provide recommendations for method of repair.
• Conduct level 1 root cause failure analysis which consists of: providing possible cause of failure based on observations made on components during inspection.
• Provide recommendation of upgrade based on findings.
• Provide guidance and recommendations for strip down, assembly and setting of complex.

2. Provide technical support to Field Service

• Reply to technical queries
• Assist them with instructions for complex commissioning or troubleshooting.

3. Provide technical support to customer and Front end team

• Reply to technical queries.
• Assist sales for technical meeting related to troublesome cases (out of warranty)

4. Conduct level 2 root cause failure analysis which consists of:

• Liaise with customer to gather data required for analysis.
• reviewing site data provided by customer.
• prepare detailed root cause failure analysis report with background, result of analysis and recommendations.

5. Conduct level 3 root cause failure analysis and performance assessment which consist of:

• Take measurement on equipment at site with vibration analyzer, ultra-sonic flow meter, thermodynamic method

Preferred candidate profile

• Minimum of 10 years of experience in centrifugal pump design, testing and repair.
• Relevant experience in using calculation tools and software for pump design
• Relevant experience in Power and Oil & Gas industries, including knowledge of industry process, practices & standards.

Expertise (e.g. professional, technical):

• Technical expertise in using calculation tools and software design.
• Relevant experience in Power and Oil & Gas industries, including knowledge of industry process, practices & standards.

Education: BE/Equivalent

Soft skills:

• Design and droughting skills
• CAD (2D & 3D) and General computer skills
• Previous experience using 3D scan associated software for processing and modelling.