Field Service Engineer - Semiconductor

Field Service Engineer

Job Responsibilities

• Responsible for preventative/corrective maintenance, trouble shooting, upgrades, and calibration on equipment in the engineering lab.
• Responsible for creating and updating work and equipment safety procedures needed for the operations of lab.
• Responsible to address safety issues/ escalations by implementing appropriate corrective and preventive actions.
• Installs and supports Hardware and Software Engineering department's R&D activities, performing failure analysis of failed parts and any documentation requirements needed.
• Responsible for procurement of materials and services needed for equipment and tool operations.
• Responsible for installing and maintaining utility connection from equipment to facility point of connections.
• Responsible for managing chemistries requirements for the testing activities, decontamination and chamber cleaning requirements.
• Collaborate with Site operations team to provide necessary documentation requirements for equipment move in and equipment commissioning.
• Facilitate any learning initiatives planned to provide hands on experience to Engineers.
• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between and the customer.
• Serve as a subject matter expert, representing to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers

Mandatory Skills

• Experience in installation, commissioning and operation of semiconductor capital equipment in engineering, applications labs or semiconductor fabs
• Strong trouble shooting and problem-solving skills with good knowledge of mechanical and electrical principles.
• Experience in planning and executing preventive maintenance and equipment calibration.
• Experience in handling of chemicals. Good understanding of usage of chemicals and their interactions, disposal methods, decontamination requirements, etc.
• Strong technical documentation skills in creating standard operating procedures and safety protocols.

Minimum Qualifications :

• Diploma or Bachelors degree in Electronics, Engineering, or related field and 3+ years of experience;
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications :

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.