Field Service Engineer Optimization (North & East Region)

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

Responsibilities

In this role, you will be handling Commissioning and After sales support of IPS/IPC control panels within your assigned territory, driving strategies, and achieving customer satisfaction by following service guidelines. You'll strive to exceed customer expectations and foster satisfaction through a variety of responsibilities:

Service operation Activities

• Territory Management: Navigate your assigned territory, adhering to our Service guidelines and provide excellent commissioning and after sales service support for all IPS/IPC controls.
• Collaboration: Work closely with other departments, OEM's and provide valuable feedback to enhance our service operation.
• On time delivery and Communication: Ensure service deliverables within the stipulated time and communicate effectively with all our customers.
• Relationship Building: Cultivate strong relationships with all customers, Authorized service providers, Reps, OEMs, mechanical contractors in the region.
• Reporting: Maintains weekly, monthly, and annual reports with respect to commissioning and after sales service.
  
  

Customer Support

• Commissioning of IPS and IPC Controls in India (North and East region).
• To work closely with regional sales team and provide efficient after sales support to all the customers.
• Provide timely warranty service support to all customers in the region
• Co ordinate with factory Quality team and give feedback about field failures
• Participate in all the training programs conducted in factory and through online portal
• Train all regional rep engineers for all products and latest upgrades periodically and improve customer experience
• Provide feedback on field failures to all OEM team members for corrective action
• Responsible for generating service billing in the region as per the schedule and work towards achieving/surpassing the annual targets for service billing.
  
  

What We're Looking For

To Thrive In This Role, You Should Bring

• University Degree or Diploma in Mechanical/Electrical & Electronics/Communication Engineering
• 5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries
• Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications
• Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.
• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations.
• Strong, team-oriented leadership skills with presence and a bias for action.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Ability to communicate in an open and authentic manner in all situations
  
  

Why Armstrong Fluid Technology

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.