REMOTEFULLTIME
Field Service Engineer - Cath Lab
Philips
Remote · remote · Posted 2d ago
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Undisclosed4–8 yrsfulltimeRemote
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Section · 01
About this role
Job Summary
Responsibilities
Minimum required Experience
Preferred Skills
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Title Field Service Engineer - Cath Lab
Location: Jabalpur
The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.
Responsibilities
- Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
- Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
- Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
- Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
- Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
- Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
- Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
- Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
- Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.
Minimum required Experience
4 to 8 years of experience on Cathlab, Xray, C-arm with IT, Network knowledge and good communication skills.
Preferred Skills
- Regulatory Compliance
- Data Analysis Interpretation
- Root Cause Analysis (RCA)
- Troubleshooting
- Escalation Management
- Service Operations
- Technical Documentation
- Customer Service
- KPI Monitoring and Reporting
- Product Installation
- Product Repair Maintenance
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactionCustomer SupportDiagnosticsdiagnosticCath Labmaintenance servicesHealthcareField ServiceCommunication Skillsoperationsmaintenancedata analysiscomplianceEscalation Management
Section · Company
About Philips
Philips
Medical Equipment
5.8k+
employees
1930
96 years old
Amsterdam
Netherlands
About
Philips specializes in health technologies, addressing healthcare challenges through innovative solutions in diagnostics, treatment, and patient monitoring.
Industries
Medical EquipmentConsumer goodsElectronics
Employee ratings
1,936 reviews
3.8/ 5
Culture
3.7
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance335Work Culture201Senior Management157Salary151Learning116
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