Field Service Engineer 2
Lam Research · Bengaluru · onsite · Posted 42d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The group you ll be a part of
Direct Field Service
The impact you ll make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. Youre on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
What you ll do
- Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam s complex electro-mechanical and electronic systems at customer sites.
- Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
- Maintain records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- Transparently discuss opportunities and challenges with customer to increase trust.
- Update customer on status of Lam tools as needed.
Who we re looking for
Minimum Qualifications:
- Diploma or Bachelor s degree in Electronics, Engineering, or related field with 2+ years of experience; or equivalent work experience.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
- Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
- This is a graduate eligible role.
Preferred qualifications
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
- Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
- Communication skills, both written and verbal, in English.
- Foundational analytical and problem-solving skills.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. On-site Flex you ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactionCustomer SupportTroubleshootingsubject matter expertDiagnosticssemiconductorMicrosoft Office SuiteSchematicsField ServiceResearchCommunication Skillsmaintenance
About Lam Research
Lam Research
Semiconductors
1.6k+
employees
1980
46 years old
Fremont, California
United States (USA)
₹18.3L PA avg
Avg at Lam Research
About
Lam Research focuses on the semiconductor sector, providing vital processing equipment essential for the manufacturing of integrated circuits.
Industries
SemiconductorsManufacturingElectronics
Employee ratings
10 reviews
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Culture
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Career growth
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Work-life
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